Shipping Policy

At Miswak House, we aim to process and deliver your order as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

During busy periods, promotions or holidays, processing times may be slightly longer.

Shipping & Delivery

Delivery times vary depending on your location and the shipping method available at checkout.

Estimated delivery times are provided as a guide and are not guaranteed. Delays caused by postal carriers, customs, weather or other circumstances outside our control may occasionally occur.

Order Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for tracking information to update after your order has been shipped.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or dispatched, we cannot guarantee that the address can be changed.

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can assist in investigating the shipment.

International Orders

International orders may be subject to customs duties, taxes or import fees depending on the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order details and photos of the issue.

We will review the issue and arrange an appropriate solution where applicable.

Returns

For information about returns and refunds, please refer to our Refund & Return Policy.